Privacy Policy

This privacy policy explains how The Nail Boutique uses the personal data we collect from you when you use our website.

Who We Are

We are The Nail Boutique, a nail salon providing beauty services at 14 Regent Street, Cheltenham, Gloucestershire, GL50 1DW, UK. We are the data controller responsible for your personal data collected through this service.

Data We Collect

We may collect the following data:

• Personal identification information (Name, email address, phone number) when you contact us or use our online booking system.
• Details about the services you are interested in or book.
• Information contained in any communication you send to us.
• Website usage data collected via cookies and similar technologies (like IP address, browser type, pages visited, time spent on the site).

How We Collect Your Data

You directly provide us with most of the data we collect. We collect data and process data when you:

• Use or view our website via your browser's cookies.
• Contact us directly through our website or by phone (details provided elsewhere).
• Use any online booking system available through this service.
• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email (if applicable).

How We Use Your Data

We collect your data so that we can:

• Process your bookings and manage your appointments.
• Respond to your enquiries and requests.
• Provide you with information about our services.
• Improve our website and ensure its security.
• Comply with legal obligations.

Legal Basis for Processing

We process your data based on the following legal grounds:

• Necessary for the performance of a contract (e.g., processing your booking).
• Necessary for compliance with a legal obligation (e.g., for accounting purposes).
• Necessary for our legitimate interests (e.g., responding to general enquiries, improving our services and website security), provided these do not override your fundamental rights.
• Based on your consent (e.g., if we were to send you promotional communications and you have opted in). You can withdraw consent at any time.

How We Store Your Data

Your data is securely stored on our systems and potentially with trusted third-party service providers (e.g., website hosting, online booking platform). We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction.

How Long We Keep Your Data

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, customer booking data will be kept for a period necessary for appointment management and potentially longer for accounting or legal reasons. Website usage data is retained according to the purposes for which it was collected (e.g., analytics data might be aggregated or pseudonymised).

Sharing Your Data

We may share your data with third-party service providers who perform services on our behalf, such as website hosting, online booking system providers, and potentially payment processors (if online payment is integrated). These third parties are obligated to protect your data and use it only for the purposes for which we share it with them.

We may also disclose your personal data if required to do so by law or in response to valid requests by public authorities.

We do not sell your personal data to third parties.

International Transfers

Currently, we do not foresee transferring your personal data outside the UK or the European Economic Area (EEA) for processing. Should this become necessary in the future, we would ensure appropriate safeguards are in place to protect your data in accordance with data protection law.

Your Data Protection Rights

Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal data.
• Your right to rectification - You have the right to ask us to rectify data you think is inaccurate. You also have the right to ask us to complete data you think is incomplete.
• Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
• Your right to restrict processing - You have the right to ask us to restrict the processing of your data in certain circumstances.
• Your right to object to processing - You have the right to object to the processing of your data in certain circumstances.
• Your right to data portability - You have the right to ask that we transfer the data you gave us to another organisation, or to you, in certain circumstances.
• Rights in relation to automated decision making and profiling - While we do not currently use automated decision making or profiling, you have rights related to this.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the details provided below.

Cookies

Our website uses cookies to improve your experience. Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology. For further information, visit allaboutcookies.org.

We use cookies to:

• Understand how you use our website.
• Manage your online booking session (if applicable).

Links to Other Websites

This service may contain links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to This Policy

We keep our privacy policy under regular review and place any updates on this web page.

How to Contact Us

If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not use electronic communication details. You can contact us by writing to us at:

The Nail Boutique
14 Regent Street,
Cheltenham, Gloucestershire,
GL50 1DW, UK